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8th Floor - Sheikh Rashid Tower
Dubai World Trade Center

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Retail Operations & Asset Management

The assets of retail stores have to be managed on a regular basis to keep them profitable and relevant. RLPC’s retail operations and asset management service help developers and investors maintain strong operational performance, stable occupancy, and sustainable revenue growth.

Our group incorporates a mix of strategic thinking of the retail consulting companies and hands-on experience on the operation of malls to enhance the customer experience, financial results and the value of assets in the long term. We audit all the elements such as facility management, tenant mix, merchandise planning, and revenue optimization in order to see every asset working at its maximal potential.

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Our Services – Retail Evolution around the Globe

1

Customer Experience and Performance Monitoring

Our customer behavior, dwell time, and sales pattern are followed and optimized by reviewing the customer experience and market analysis to optimize the operation strategy and better customer satisfaction.

2

Facility Management and Back of House Design

Assessment of facility management systems, logistics, and back-of-house layouts are done by our team in order to be efficient in maintaining, to be accessible, and to serve tenants.

3

Mall Operations Review and Optimization

We also carry out auditing of mall operations, which include maintenance, housekeeping, security, and energy management. The insights assist in enhancing the efficiency and performance of the tenants.

4

Occupancy Cost Ratio and NOI Analysis

RLPC reviews occupancy cost ratios, rental benchmarks, and net operating income (NOI) to improve profitability while maintaining market competitiveness.

5

Tenant Mix and Merchandise Mix Management

Competition analysis and catchment help us gauge the changes in consumer preferences and rearrange tenants mix and merchandise mix accordingly.

6

Revenue and Performance Optimization

Our consultants find out the possibilities for revenue optimization, controlling expenses, and restructuring the lease agreement, guaranteeing a stable flow of income and the increase of the assets.

Our Process

Operational and Financial Audit

We start with the performance of operations, trends of NOI, and tenant satisfaction to find strong points and weaknesses.

Data Driven Market Review

Our team does a thorough market analysis and comparison analysis to position every asset in local and international standards.

Tenant and Customer Engagement Assessment

We would use tenant mix, terms of leasing and feedback of consumers to enhance retail experience and elevate retention.

Facility and Resource Review

We consider facility management contracts, the back of house performance, and maintenance practices to enhance cost-efficiency and sustainability.

Strategy Development and Implementation

Based on findings, RLPC designs customized action plans for layout improvement, revenue enhancement, and operational restructuring.

Monitoring and Reporting

The ongoing audits, performance monitoring and financial reporting is maintained to ensure that every retail asset remains ongoing in terms of performance.

Frequently Asked Questions

We manage SOPs, facility operations, tenant coordination, mall management planning, and customer experience enhancement.

Yes. We analyze operational gaps and implement solutions for efficiency, tenant relations, service quality, and cost optimization.

Yes. We help develop operational procedures, performance metrics, service charge plans, and management frameworks.

Through audits, feedback systems, journey mapping, and operational enhancements that elevate guest satisfaction.

Yes. We train operational teams, leasing managers, guest services, and facility staff for improved performance.

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Contact Us

Ankit Khatkar

B.COM (Hons) - School of Open Learning, University of Delhi, Delhi (2023)

UI/UX Advanced Certification - Dice Academy, Delhi (2023)

Digital Marketing Professional Course - Digiperform, Delhi (2019)

  • Ankit Khatkar is a results-driven Research Analyst and Growth Marketing professional with over five years of experience in UI/UX, digital strategy, and web design. He excels in conducting in-depth market research, analysing trends, and using data-driven insights to optimise business growth and user engagement.
  • He holds a B.COM (Hons) from the University of Delhi (2023), along with an Advanced UI/UX Certification from Dice Academy and a Digital Marketing Professional Certification from Digiperform. His expertise lies in blending design thinking with strategic marketing to drive impactful digital experiences.
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David-James Nguyen

Certificate of Real Estate Registration - McGrath Academy, Australia (2003)

Master’s Degree in Law - University of Technology Sydney, Australia (2007)

Bachelor’s Degree in Business - University of Technology Sydney, Australia (2004)

  • David-James Nguyen is the Founder of DJN Consulting, specialising in food ordering and shopping apps for shopping centres, airports, and universities. With a passion for helping restaurants expand, he focuses on optimising asset value and enhancing customer experiences through strategic partnerships and digital innovation.
  • He holds a Master’s in Law (2007) and a Bachelor’s in Business (2004) from the University of Technology Sydney, along with a Certificate of Real Estate Registration from McGrath Academy (2003). His expertise is reflected in notable projects like Chadstone Shopping Centre, Westfield Victoria Portfolio, and Nomnie Food Ordering Apps, shaping the future of retail and dining experiences.
Connect on LinkedIn

Overview

  • Ankit Khatkar is a results-driven Research Analyst and Growth Marketing professional with over five years of experience in UI/UX, digital strategy, and web design. He excels in conducting in-depth market research, analysing trends, and using data-driven insights to optimise business growth and user engagement.
  • He holds a B.COM (Hons) from the University of Delhi (2023), along with an Advanced UI/UX Certification from Dice Academy and a Digital Marketing Professional Certification from Digiperform. His expertise lies in blending design thinking with strategic marketing to drive impactful digital experiences.

Certifications

B.COM (Hons) - School of Open Learning, University of Delhi, Delhi (2023)

UI/UX Advanced Certification - Dice Academy, Delhi (2023)

Digital Marketing Professional Course - Digiperform, Delhi (2019)

Connect on LinkedIn

Overview

  • David-James Nguyen is the Founder of DJN Consulting, specialising in food ordering and shopping apps for shopping centres, airports, and universities. With a passion for helping restaurants expand, he focuses on optimising asset value and enhancing customer experiences through strategic partnerships and digital innovation.
  • He holds a Master’s in Law (2007) and a Bachelor’s in Business (2004) from the University of Technology Sydney, along with a Certificate of Real Estate Registration from McGrath Academy (2003). His expertise is reflected in notable projects like Chadstone Shopping Centre, Westfield Victoria Portfolio, and Nomnie Food Ordering Apps, shaping the future of retail and dining experiences.

Certifications

Certificate of Real Estate Registration - McGrath Academy, Australia (2003)

Master’s Degree in Law - University of Technology Sydney, Australia (2007)

Bachelor’s Degree in Business - University of Technology Sydney, Australia (2004)

Connect on LinkedIn

Overview

  • Uzma Azami is a marketing professional with 14+ years of experience in branding, digital marketing, events, and strategic communication. She has a strong track record of driving business growth, enhancing brand presence, and executing high-impact campaigns across industries. Her expertise lies in data-driven strategies that boost customer engagement and market positioning.
  • She holds an M.Sc. in Global Entrepreneurship from Purdue University Daniels School of Business (2014) and a B.A. in Mass Communications Advertising from the American University of Sharjah (2010). With her industry experience and strategic mindset, Uzma develops innovative marketing solutions that align with business goals and strengthen brand connections.

Certifications

Master of Science in Global Entrepreneurship - Purdue University Daniels School of Business, Indiana (2014)

Bachelor of Arts in Mass Communications Advertising - American University of Sharjah, UAE (2010)

Connect on LinkedIn

Overview

  • Rashiq Ali is a seasoned architect with over 20 years of experience across five countries, specializing in human-centered design, parametric architecture, and urban planning. His work blends innovation, functionality, and sustainability to create impactful, future-ready spaces that enhance both urban landscapes and user experiences.
  • His portfolio includes iconic projects like Wangjing Soho in Beijing, Dubai Opera House, and The Circle at Zurich Airport, along with large-scale developments such as Doha Festival City and Business Bay Masterplan. Holding a Master of Architecture from the Architectural Association in London, Rashiq continues to shape modern architecture with visionary design solutions.

Certifications

Master of Architecture (M.Arch) - Architectural Association, London (2008)

Iconic Projects - Designed landmark developments like Wangjing Soho (Beijing), Dubai Opera House, and The Circle (Zurich Airport)

Connect on LinkedIn

Rashiq Muhamad Ali

Master of Architecture (M.Arch) - Architectural Association, London (2008)

Iconic Projects – Designed landmark developments like Wangjing Soho (Beijing), Dubai Opera House, and The Circle (Zurich Airport).

  • Rashiq Ali is a seasoned architect with over 20 years of experience across five countries, specializing in human-centered design, parametric architecture, and urban planning. His work blends innovation, functionality, and sustainability to create impactful, future-ready spaces that enhance both urban landscapes and user experiences.
  • His portfolio includes iconic projects like Wangjing Soho in Beijing, Dubai Opera House, and The Circle at Zurich Airport, along with large-scale developments such as Doha Festival City and Business Bay Masterplan. Holding a Master of Architecture from the Architectural Association in London, Rashiq continues to shape modern architecture with visionary design solutions.
Connect on LinkedIn

Overview

  • Rashed Lootah has a strong retail management and operations background and has been instrumental in driving the success of multiple retail ventures across the region, including Nakheel and the Ministry of Presidential Affairs.
  • His expertise lies in streamlining operations in all related aspects such as Fit-out, FM, enhancing customer experiences, engaging the Service Level Agreements, and improving overall business performance.
  • He excels in navigating the complexities of government relations, offering invaluable support in regulatory compliance and strategic investment opportunities. His unique ability to bridge the gap between retail operations and government initiatives has made him a key figure in fostering sustainable growth and securing long-term partnerships in the retail sector.

Certifications

UAE National identity Ambassador - Watani Al Emarat 2023

Level III Certification - Gregory Vogt School for Retail Professionals, UAE 2023

Action Centered Leadership (24 CPD Points) - Informa Academy, UAE 2023

Connect on LinkedIn

Overview

  • Hitesh Mirani is seasoned in global retail consulting, specializing in projects that span a wide range of formats Master-planned Developments, Regional Malls, Lifestyle Destinations, Community Centres, Office Retail, Hotel Retail, Promenade Retail & Casino Retail.
  • He has visited & analyzed over 350 shopping centers worldwide, gaining market intelligence & global best practices.
  • Whether it's developing large-scale retail destinations or optimizing smaller niche projects, his strategic vision and adaptability ensure that each venture thrives in its unique market context.

Certifications

Certified Retail Real Estate Professional (CRRP) - International Council of Shopping Centers, USA 2019

Level III Instructor - Gregory Vogt School for Retail Professionals, UAE 2023

Jury Member - Middle East Council of Shopping Center Award, UAE 2024

Connect on LinkedIn

Rashed Lootah

UAE National identity Ambassador - Watani Al Emarat 2023

Level III Certification - Gregory Vogt School for Retail Professionals, UAE 2023

Action Centered Leadership (24 CPD Points) - Informa Academy, UAE 2023

  • Rashed Lootah has a strong retail management and operations background and has been instrumental in driving the success of multiple retail ventures across the region, including Nakheel and the Ministry of Presidential Affairs.
  • His expertise lies in streamlining operations in all related aspects such as Fit-out, FM, enhancing customer experiences, engaging the Service Level Agreements, and improving overall business performance.
  • He excels in navigating the complexities of government relations, offering invaluable support in regulatory compliance and strategic investment opportunities. His unique ability to bridge the gap between retail operations and government initiatives has made him a key figure in fostering sustainable growth and securing long-term partnerships in the retail sector.
Connect on LinkedIn